Phone : +7 812 572-10-75

Fax : +7 812 572-27-11

Mobile : +7 911 142-57-57

ICQ : 490-382-581

director@hostelpilau.ru

Skype: Hostelpilau

RU EN

"Pilau" - european-class hostel
in the center of Saint-Petersburg

St. Petersburg, Rubinshteyna Street, 38, ap. 12

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Frequently asked questions

HOW CAN I BOOK A ROOM?

Everything is easy. Fulfill the online reservation form HERE or call us: +7 (812) 572-27-11, +7 (812) 572-10-75, +7 (911) 142-5757 or write to This email address is being protected from spambots. You need JavaScript enabled to view it.

SHOULD I PAY FOR THE RESERVATION?

No, booking is free.

DO I NEED TO MAKE AN ADVANCE PAYMENTS?

You need to make an advance payment. The prepayment amount is the cost of one night (or two nights, if You are staying 5 nights or more). Prepayment is a guarantee that your room or bed is booked and will be waiting for you! The rest of the sum you can pay on arrival in cash or by credit card.

HOW TO MAKE AN ADVANCE PAYMENT?

After booking we’ll send you invoice confirmation to your e-mail. You can print it and make an advance payment in any bank. Or you can prepay by credit card remotely (available for Visa Classic, MasterCard Classic, Maestro Classic and above), it is necessary to fulfill a form in confirmation letter and send it back to us.

CAN I PAY VIA CREDIT CARD ON ARRIVAL?

Yes, we accept: Visa, MasterCard, Maestro. American Express cards are NOT ACCEPTED!

CAN I PAY IN EUR OR USD?

Payment in cash on arrival is possible only in rubles. If you pay by credit card, the currency of your country will be automatically converted into rubles at the exchange rate of the Central Bank of the Russian Federation. If you make payment via bank of another country, you will be billed in Euros, payment in U.S. dollars is not possible.

CAN I BOOK A BED IN THE ROOM?

Economy, Standard and Comfort rooms can be booked only entirely, even if accommodation is for 1 person. In case if you prefer a bed in the dorm, you can book accommodation in one of our 4-bed dorms.

WHAT IS INCLUDED IN THE PRICE?

The price includes:

  • Bed linen and towels,
  • Using of self-service kitchen (with all needed staff for cooking),
  • WI-FI and guest computers with internet and Skype,
  • Using of washing machine, hairdryer, iron and ironing board.
  • Using of luggage room in the economy hotel
  • IS BREAKFAST INCLUDED IN THE PRICE?

    Breakfast is not included. You can choose one of the options:

  • cook meals in our self-service kitchen
  • order breakfast delivery (served in lunch-boxes) from one of our café partners. Menu, costs and terms of order can be specified by the receptionist
  • visit one of nearby cafés
  • If you are a touristic group, we’ll be glad to organize breakfasts for you in chosen time in one of nearby café partners.

    WHEN IS CHECK IN / CHECK OUT TIME?

    Check-in is from 2:00 PM, check-out is up to 12:00 AM.

    CAN I CHECK IN EARLIER?

    You can check-in from 09:00 AM without extra charge if there are free rooms in the economy hotel. You should ask the receptionist about opportunity of the early check-in the day prior to arrival. Please note, that we cannot guarantee you early check-in (even if you have confirmed it one day prior to arrival), because all unpaid rooms are freely sold - your room can be sold on the day prior to your arrival. If there are no free rooms in the economy hotel in the moment on your early arrival, check-in is possible only after 2:00 PM. In this case you can leave your luggage in the luggage rooms, register and return to the economy hotel to 2:00 PM. Please be attentive to the fact ,that receptionist asks you to take a walk up to the check-in time - we take care about all guests and wish that those who live in the moment could have breakfast, pack up and leave.

    Guaranteed early check-in requires payment for full days stay.

    CAN I CHECK OUT LATER?

    Unfortunately it’s impossible. Check-out time at the economy hotel is 12:00 AM. If you want to stay longer, you have to extend the accommodation for one more day up to 12:00 AM (check-out time). Also you can leave your luggage in the luggage room until the evening of the current day, and finally enjoy our wonderful city.

    IF I CHECKED IN IN 4.00 PM / 11.00 PM / AT NIGHT, I CAN CHECK OUT AT THE SAME TIME NEXT DAY.

    Check-in and check-out time in hotels around the world is set for a good reason - the rooms are checked and prepared for arrival of other guests. Check-in time does not affect the check-out time. We ask you to pay attention on it when planning your trip.

    IS THERE HOURLY PAY IN ECONOMY HOTEL?

    The rules of our economy hotel do not provide for an hourly pay.

    CAN I PAY FOR THE ROOM IN THE EVENING / BEFORE DEPARTURE?

    Payment of the entire stay have to be made on your arrival to the economy hotel. Unpaid rooms are in free sale.

    WHAT SERVICES DOES ECONOMY HOTEL PROVIDE?

  • Registration of foreign citizens (mandatory for all foreign citizens, including Belarus, Ukraine and Kazakhstan). The cost of service is 250 RUR/per person.
  • Registration of Russian citizens (mandatory for all Russian citizens) - free of charge
  • Taxi order
  • Guided tours for individual travelers in the combined groups (in St. Petersburg and suburbs). Information can be specified by the receptionist.
  • Guided tours of any complexity for groups (more details)
  • Shuttle service for individual guests and groups.
  • RULES OF CHECK IN TO THE ECONOMY HOTEL:

  • Check-in is from 2:00 PM, check-out is up to 12:00 AM
  • Check-in the Economy hotel is possible only according to the document certifying your identity (passport of Russian Federation, military card, a birth certificate (for children up to 14 years) Check-in in the Economy hotel without one of these documents is IMPOSSIBLE. For foreign citizens the documents are passport, valid visa (if it is needed for visiting Russia) and migration card. Please do not forget documents at home!
  • Pets are not allowed.
  • Guest fulfills the Questionnaire guest form №5 of the Federal Migration Service. The questionnaire should be filled personally by guest, in accordance with the documents proving his identity. After completing the form the guest must provide to the receptionist a document proving his identity to verify the data of the questionnaire with the provided document. Without filling the form and providing identifying documents check-in is not allowed!
  • For foreign citizens (including citizens of Ukraine, Belarus, Kazakhstan) regisration is mandatory. Registration costs 250 RUR per person. – it must be paid upon arrival. Guest provides the receptionist passport, valid visa and migration card on the time required for registration. Receptionist returns documents together with the tear-off coupon, on which the date of check-out is written.
  • Registration is issued only if you stay in the economy hotel and only for the period of your staying.
  • RULES OF STAY IN THE ECONOMY HOTEL:

  • Check-in is from 2:00 PM, check-out is up to 12:00 AM.
  • free entry and exit around the clock;
  • You can get any information at the reception around the clock;
  • Smoking is not allowed in the economy hotel. Penalty is 3000 RUR;
  • Drinking alcohol and being drunk is prohibited;
  • Pets are not allowed;
  • Visiting by guests is not allowed.
  • We keep silence from 11:00 PM to 9:00 AM;
  • When leaving the economy hotel, please, leave room keys on the reception. If you are staying in dorms, after opening / closing rooms, please, return the key to the front desk so your roommates can open the room.
  • Don’t give room keys to outsiders *
  • In case of loss the key penalty is 250 RUR*
  • Keep rules of fire safety;
  • Don’t put trash (including toilet paper) in a toilet, otherwise pipes will be blocked;
  • Leave valuable items in the safe box at the reception (economy hotel is not responsible for items left in the room)
  • * - When group is staying, their supervisor is responsible for safety of the room keys.